Terms & Conditions

1. Acceptance of Terms

By booking a session, purchasing a gift card, submitting an off-site service order, or using any services provided by The Tomb Studio (operated by Free Water Entertainment), you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our services.

These Terms & Conditions constitute a binding agreement between you (“Client” or “Artist”) and The Tomb Studio (“Studio”). By completing a checkout through our payment processor, you explicitly acknowledge that you have read, understood, and accepted these terms.

2. Booking & Payment

2.1 Reservation Process

All sessions at The Tomb Studio are reserved through our website via our secure checkout system, powered by Stripe and PayPal. Your time slot is held the moment payment is confirmed and not a second sooner. If payment processes but the booking page does not redirect, the webhook will still confirm your booking automatically.

2.2 Payment Options

When booking a session, you may choose between two payment options:

• Deposit Only: Pay the required deposit amount to secure your time slot. The remaining balance is due at the start of your session.
• Pay in Full: Pay the total session cost upfront in a single transaction.

2.3 Currency & Processing

All prices are listed and charged in U.S. dollars (USD). Payments are processed through Stripe or PayPal. Upon successful payment, you will receive an email receipt and booking confirmation visible on your dashboard.

3. Deposits

Deposits are a portion of the total session cost applied toward your booking. They are not a separate fee. The deposit secures your time slot and is deducted from the total session price.

Deposit amounts vary by engineer and session type. Specific deposit amounts are displayed during the booking process on the services or booking page.

Deposits are non-refundable except under the conditions stated in the 48-hour cancellation window (Section 5).

4. Reschedule Policy

4.1 Reschedule Window

You may reschedule your session free of charge if you provide at least 24 hours notice before your scheduled start time. Rescheduling requests can be submitted through your dashboard on our website or by calling/texting (330) 776-5523.

4.2 Reschedule Limit

Each booking allows a maximum of two (2) reschedules, provided 24 hours notice is given for each. If you fail to show up for your second scheduled session (after one reschedule), you will not receive a refund. If you attempt to reschedule a third time, you will be given two options: cancel the session with no deposit refund, or keep and attend the second rescheduled date. No further reschedules will be permitted.

4.3 Late Reschedule

Reschedule requests made less than 24 hours before the scheduled start time will be treated as a late cancellation, and the deposit will be forfeited.

5. Cancellation Policy

5.1 48-Hour Cancellation Window

You may cancel your session and receive a full refund of your deposit or payment if you notify us at least 48 hours prior to the scheduled start time. Cancellation requests can be submitted through your dashboard on our website or by calling/texting (330) 776-5523.

5.2 Late Cancellation (Less Than 48 Hours)

Cancellations made less than 48 hours before the session will result in forfeiture of the deposit. If you paid in full, the remaining balance after deducting the deposit will be issued as studio credit (see Section 7).

5.3 Refund Processing

Approved refunds will be processed within 5–10 business days and returned to the original payment method.

5.4 Studio-Initiated Cancellation

If The Tomb Studio cancels your session for any reason, you will receive either a full refund or the next available equivalent time slot, at your preference.

6. No-Show Policy

If you fail to show up for your session without prior notice, you will forfeit your deposit. If you paid in full, the remaining balance after deducting the deposit will be issued as studio credit (see Section 7).

7. Studio Credit & Refunds

7.1 Studio Credit

Studio credit is issued when the remaining balance from a late cancellation or no-show exceeds the forfeited deposit amount. Studio credit can be applied toward future session bookings, including the deposit portion of a new booking.

7.2 Studio Credit Refunds

Studio credits are non-refundable. Refund requests for studio credits will be reviewed on a case-by-case basis. Approved refunds of studio credit will result in account closure.

8. Unpaid Balances

Any remaining balance owed for services rendered that is not paid at the time of the session or upon delivery of off-site work will be considered an unpaid balance.

Unpaid balances will incur a 10% monthly interest charge on the original outstanding amount, beginning 30 days after the balance becomes due. Interest will continue to accrue monthly until the balance is paid in full.

The Tomb Studio reserves the right to send unpaid balances to collections. The client is responsible for all collection costs, including any legal fees incurred in the recovery process.

9. File Release & Retention

9.1 File Release

No recorded files, session projects, mixes, masters, stems, or any other deliverables will be released until The Tomb Studio receives full payment for all services rendered. If a remaining balance is owed, files will be held until the balance is paid in full.

9.2 File Retention

As a courtesy, The Tomb Studio will retain session files for a minimum of 12 months from the date of the session. After 12 months, The Tomb Studio makes no guarantees regarding file availability.

The Tomb Studio is not responsible for any files that are misplaced, deleted, overwritten, or otherwise unfound after you leave the studio. It is your responsibility to verify that you have received all files before departing your session. We strongly encourage all clients to download and back up their files as soon as they are made available.

10. Chargeback & Dispute Resolution

10.1 Authorized Charges

By completing a checkout through our payment processor, you confirm that the charge is authorized and that you understand and accept the session terms.

10.2 Dispute Process

If you have a concern about a charge, we encourage you to contact us directly before initiating a dispute with your bank or credit card company.

10.3 Fraudulent Chargebacks

Chargebacks filed for services that were rendered and delivered as agreed will be disputed through our payment processor. Evidence submitted may include transaction records, booking confirmations, communication logs, and studio surveillance records. Unresolved fraudulent disputes may result in immediate account suspension, permanent ban from future bookings, and/or pursuit of the disputed amount through small claims court in Summit County, Ohio.

11. Service-Specific Terms

The Tomb Studio offers multiple service types. The following terms apply in addition to the general booking terms above.

11.1 Recording Sessions

Standard recording sessions are booked by the hour with a specific engineer. Rates vary by engineer and session length. See the booking page for current pricing.

11.2 Add-On Sessions

30-minute add-on sessions are available and can only be booked in addition to an existing session. They cannot be booked as standalone sessions. Add-on availability and pricing may vary by engineer.

11.3 Classes

The Tomb Studio offers instructional classes in music production and related skills. The same cancellation and reschedule policies apply to classes as to recording sessions.

11.4 Studio Rental

Studio rental allows you to use the studio space and equipment for music-related purposes. A studio associate will be present during all rental sessions. Studio rentals are restricted to music-related activities only. During rental sessions, you are responsible for all studio equipment and financially liable for any damage caused by negligence or misuse.

11.5 Voiceover Recording

Voiceover sessions include professional engineering in a treated recording environment. See the booking page for current pricing.

11.6 Podcast Recording

Podcast recording sessions include both audio and video recording with a dual-camera setup. See the booking page for current pricing.

11.7 Consultations

Consultations are offered free of charge. In-person consultations are limited to one per three months per client. Phone consultations are limited to one per month per client.

12. Gift Card Policy

12.1 Gift Card Types

• Standard Gift Cards: Available in multiple denominations. Valid for 30 days from date of purchase.
• Premium Gift Cards: Available in higher denominations with bonus credit included. Valid for 90 days from date of purchase.

12.2 Gift Card Usage

Gift cards are a universal studio currency and can be applied toward any Tomb Studio service, including recording sessions, classes, studio rentals, voiceover, podcast, off-site services, and studio merchandise.

12.3 Gift Card Restrictions

• Gift cards cannot be purchased using another gift card.
• Gift cards cannot be combined with discount or promotional codes at the time of purchase.
• Gift cards are non-transferable after activation unless otherwise approved by studio management.
• Expired gift cards cannot be reactivated or refunded.

12.4 Gift Card Refunds

Gift cards may be refunded within 48 hours of purchase, provided the card has not been used. After 48 hours or after any portion of the balance has been redeemed, gift cards are non-refundable.

13. Discount & Promotional Codes

• All discounts cannot be combined with any other discounts.
• One free studio hour per Star Artist achievement. Free hours must be used before the end of the month in which they are awarded.
• Promotional codes are subject to terms specified at the time of the promotion, including expiration dates and eligible services.
• The Tomb Studio reserves the right to modify or cancel any promotional offer at any time without prior notice.
• Discount codes cannot be applied retroactively to completed bookings.

14. Star Artist Program

14.1 Overview

The Star Artist program is a monthly recognition and rewards program that recognizes The Tomb Studio's most active and dedicated artists across six award categories.

14.2 Awards & Free Hours

Each Star Artist award earns the recipient one (1) free studio hour. Award categories are: Most Hours Booked, Most Sessions Booked, Honorable Mention, Most Growth on Spotify, Top Supporter, and Most Dedicated.

14.3 Free Hour Terms

• One free studio hour per Star Artist achievement.
• Free hours can be applied to recording sessions, classes, or studio rentals only.
• Free hours cannot be combined with any other discounts or promotional codes.
• Free hours must be used before the end of the month in which they are awarded.
• Free hours have no cash value and are non-transferable.
• Free hours cannot be applied to voiceover, podcast, off-site services, or consultation bookings.

15. Off-Site Services

15.1 Services Offered

The Tomb Studio offers the following off-site (remote) services: Mixing & Mastering, Mastering Only, Custom Beat Production, Alternative Mixes (Clean, Radio, Acappella, Instrumental, Performance, Show), and Song/Beat Stems. See the services page for current pricing and details.

All off-site services require full payment upfront before work begins.

15.2 Turnaround Times

• Standard (5–7 business days): Base price.
• Rush (2–3 business days): 1.5× the base price.
• Immediate (24 hours): 2.5× the base price.

15.3 Deliverables & Revisions

The first deliverable provided to you is considered the final product. Mixing, mastering, and custom beat services include two (2) free revisions. Revisions are modifications to the delivered final product, not a continuation of the production process. After the second revision, additional revisions may be subject to additional charges. Once the final product has been delivered and accepted, no refunds will be issued.

15.4 Delivery

All completed off-site work is delivered through Tomb Cloud (our secure file delivery platform). Google Drive may be used as a backup.

16. Tipping

Tipping is optional and available only when paying the full session balance (not on deposit-only payments). Preset tip options and a custom tip amount are available during checkout. 100% of all tips go directly to the engineer who worked your session.

17. Intellectual Property

17.1 Artist-Owned Content

You retain full ownership of all vocal recordings and performances created during your session at The Tomb Studio. The studio and its engineers claim no rights to your original vocal performances or lyrics.

17.2 Studio-Produced Instrumentals

If your project uses instrumentals, beats, or productions created by engineers or producers affiliated with The Tomb Studio, ownership of those instrumentals remains with the creator unless a separate agreement is made. Purchasing a beat or custom production grants you a license to use it as agreed upon at the time of purchase, but does not transfer ownership of the underlying composition unless explicitly stated.

17.3 Final Mixes

The final mixed and mastered recordings are owned by you, the artist. However, if the instrumental was produced by a studio-affiliated engineer or producer, the terms of that instrumental agreement apply separately.

18. Content Responsibility

The Tomb Studio provides recording, mixing, mastering, and production services. The studio does not review, approve, or endorse the content of any recordings made by clients.

You are solely responsible for all content recorded, produced, or distributed through our services. You represent and warrant that your content does not infringe on intellectual property rights of any third party, contain defamatory or harassing statements, or violate any applicable law.

The Tomb Studio reserves the right to refuse or terminate a session if, in its sole judgment, the content being recorded poses a legal risk to the studio or its staff. No refund will be issued in such cases.

19. Indemnification & Hold Harmless

You agree to indemnify, defend, and hold harmless The Tomb Studio, Free Water Entertainment, its owners, engineers, employees, and contractors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney fees) arising out of or related to:

• Your use of studio services or presence on studio premises
• Content you record, produce, distribute, or release using studio services
• Any breach of these Terms & Conditions
• Any violation of applicable law by you or your guests
• Any claim by a third party related to your recordings or content
• Any injury, loss, or property damage caused by you or your guests while on studio premises

20. Studio Rules & Conduct

20.1 General Conduct

All clients and guests must treat staff, other clients, and studio property with respect. Disorderly, aggressive, or disruptive behavior will result in immediate session termination without refund.

20.2 Guest Policy

A maximum of 10 people total are allowed in the studio at any time, unless prior written approval is given. You are responsible for the behavior of your guests.

20.3 Smoking & Substances

No smoking of any kind (cigarettes, cigars, Black & Milds, vapes, or marijuana) is permitted inside the studio. Violation of this policy will result in a $250 penalty per occurrence, charged to the client on file for the session. No illegal drugs are permitted on the premises. Alcohol is permitted only if the session area is closed and approved by studio staff.

20.4 Equipment & Property

Do not touch, move, or adjust any studio equipment without permission from the engineer. Any damage caused by you or your guests will be your financial responsibility. All drinks and food must be kept away from studio equipment.

20.5 Session Time & Punctuality

Sessions begin at the scheduled start time. Late arrivals do not extend your session. Setup, breakdown, and file transfer time are included in your booked session time.

20.6 Cleanliness

Please clean up after yourself before leaving the studio. By booking a session, you agree to leave the space in the condition you found it.

21. Media, Promotional Use & Live Streams

21.1 Promotional Use

By using The Tomb Studio's services, you consent to the studio's use of photographs, video footage, and audio clips captured during your session for promotional purposes, including social media posts, website content, and marketing materials. This consent does not extend to unreleased music or confidential creative content. If you do not wish to be featured in promotional materials, notify your engineer before the session begins.

21.2 Live Streams

Live streaming of studio sessions is entirely opt-in. The Tomb Studio will never live stream your session without your explicit consent. If you would like your session to be live streamed, you may opt in through your booking on our website. Live stream opt-in is only available through the website.

By opting in, you acknowledge that your session may be broadcast on any of The Tomb Studio's platforms, including YouTube, Instagram, X, Twitch, Kick, Rumble, Facebook, and TikTok. Live stream recordings remain the property of The Tomb Studio. You are welcome to download and use live stream content for your own promotional purposes. To request removal of a published stream, email contact@thetombstudio.com.

22. Privacy Policy

22.1 Information We Collect

When you use our website, book a session, or interact with our services, we may collect: name, email address, and phone number; service preferences and booking history; payment transaction records (processed securely through Stripe and PayPal - we do not store credit card numbers); gift card purchase and usage history; Spotify public data (monthly listener counts) for Star Artist program participants; and session metadata.

22.2 How We Use Your Information

We use your information to process bookings and payments, communicate with you about your sessions and services, send updates and promotions (with your permission), administer the Star Artist program, manage gift card balances, and improve our services.

22.3 Data Protection

We implement industry-standard security measures to protect your data. We do not sell, rent, or share your personal information with third parties.

22.4 Payment Processing

Payments are processed through Stripe and PayPal. The Tomb Studio does not have access to your full credit card or PayPal account details.

22.5 Cookies & Website Data

Our website may use cookies and similar technologies to enhance your browsing experience. You can choose to disable cookies through your browser settings.

22.6 Google Advertising

We may use Google Ads to reach potential clients. We only use advertising to reach potential clients and do not share your personal booking information with advertising platforms.

22.7 Text Message & Email Communication

By providing your phone number and/or email address, you acknowledge that you may receive communications via SMS and email regarding your bookings, promotions, and studio updates. Message and data rates may apply. Reply STOP to opt out of text messages at any time. No mobile information will be shared with third parties for marketing or promotional purposes.

22.8 Data Requests

To request access to, correction of, or deletion of your personal information, contact us at contact@thetombstudio.com or (330) 776-5523.

23. Limitation of Liability

23.1 Safety & Personal Property

The Tomb Studio is not responsible for any personal injury or loss of personal property that occurs on the premises. You enter and use the studio at your own risk.

23.2 Service Limitations

While we strive to deliver the highest quality service, The Tomb Studio does not guarantee specific artistic or commercial outcomes from any session, class, or off-site service.

23.3 Maximum Liability

In no event shall The Tomb Studio's total liability to you exceed the total amount you paid to The Tomb Studio for the specific service giving rise to the claim.

24. Force Majeure

The Tomb Studio shall not be held liable for any failure or delay in performing its obligations where such failure results from circumstances beyond its reasonable control, including natural disasters, power outages, internet or telecommunications outages, equipment failure beyond the studio's control, government actions, pandemics, or acts of war or civil unrest. In such events, The Tomb Studio will offer either a full refund or rescheduling to the next available equivalent time slot.

25. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions. Any disputes shall be resolved exclusively in the courts of Summit County, Ohio. By using our services, you consent to the personal jurisdiction of the courts in Summit County, Ohio.

26. Modifications to Terms

The Tomb Studio reserves the right to modify these Terms & Conditions at any time. Updated terms will be posted on our website. Clients with active bookings will be notified of material changes prior to their implementation. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

27. Contact Information